Contact Us
Thank you for choosing Mzerinovelle.
We are committed to delivering dependable customer support and making your shopping experience as smooth as possible. Whether you have questions about our pet grooming products, leashes and harnesses, pet toys, or any other items in our collection, our support team is here to provide clear and timely assistance.
If you need help with an order, shipping updates, product information, after-sales support, or business partnership inquiries, please contact us using the information below.
Email Support
Customer Service Email:
support@Mzerinovelle.com
Response Time:
Our support team reviews every inquiry carefully and aims to respond within 1–2 business days (24–48 hours). For faster assistance, please include your Order Number in the subject line of your email whenever applicable.
Telephone Support
Phone:
+1 (336) 729-5179
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Please note that your telephone service provider may charge standard call or mobile network fees.
Company Information
Mzerinovelle is dedicated to providing thoughtfully selected pet products designed to support the everyday needs of pets and their owners. We strive to offer reliable products, transparent customer service, and a secure shopping experience.
Business Address:
Rm 18, 27/F, Ho King Comm Ctr,
2-16 Fayuen St,
Mong Kok, Hong Kong
Return Address
Please do not return any products without first contacting our customer support team.
To request a return authorization, please email:
Return Address:
Rm 18, 27/F, Ho King Comm Ctr,
2-16 Fayuen St,
Mong Kok, Hong Kong
Our team will provide detailed return instructions after reviewing your request.
Thank you for shopping with Mzerinovelle. We appreciate your trust and look forward to serving you with quality pet products and professional customer support.