Effective Date: June 2026

Welcome to Mzerinovelle.

These Terms of Service establish the rules and conditions governing your use of our online store and all purchases made through our website. By accessing our website, browsing our products, or completing an order, you acknowledge that you have read, understood, and agreed to these terms.

These Terms should be reviewed together with our Privacy Policy and other applicable store policies before completing any purchase.

1. Customer Eligibility & Account Responsibilities

By placing an order through Mzerinovelle, you confirm that:

• You are at least 18 years old or have obtained permission from a legal guardian.
• You have the legal authority to enter into a purchase agreement.
• Your purchase and use of our products comply with all applicable laws and regulations in your location.

Customers are responsible for providing accurate personal and delivery information during checkout.

For service quality, fraud prevention, and security purposes, Mzerinovelle may retain records of customer communications, including written correspondence and support interactions.

2. Privacy & Information Protection

Your personal information is collected, processed, and protected according to our Privacy Policy.

By using our website or purchasing from Mzerinovelle, you agree that your information may be handled according to our published privacy practices, whether provided through online forms, checkout processes, or customer communications.

We may update our Privacy Policy periodically. Continued use of our website or placing additional orders after updates indicates acceptance of the revised terms.

3. Order Review, Approval & Cancellation Rights

Mzerinovelle reserves the right to review, approve, delay, or cancel any order placed through our website.

Orders may be declined or cancelled due to reasons including:

• Inventory limitations
• Suspicious payment activity
• Incorrect pricing information
• Technical system errors
• Other operational concerns

In certain situations, we may request additional verification information before shipment.

If an order is cancelled by Mzerinovelle, any collected payment will be refunded to the original payment method used during checkout.

We also reserve the right to update:

• Product pricing
• Product descriptions
• Product availability
• Promotional offers

at any time without prior notice.

4. Product Information & Accuracy

Mzerinovelle makes reasonable efforts to ensure that product images, descriptions, specifications, and details displayed on our website accurately represent our products.

However, minor differences may occur due to:

• Screen display variations
• Device settings
• Manufacturing differences
• Product updates

We cannot guarantee that every visual element or measurement displayed online will perfectly match the physical product.

If a product received differs significantly from the information provided online, customers may contact our support team and follow the applicable return or resolution process.

We encourage customers to carefully review product details before completing checkout.

5. Pricing Errors & Payment Adjustments

Although Mzerinovelle regularly reviews product pricing information, occasional technical errors may occur.

If a product is listed at an incorrect price due to system errors or inaccurate information, we reserve the right to:

• Cancel the affected order
• Notify the customer
• Provide a full refund if payment has already been completed

Mzerinovelle may correct pricing information and update product listings at any time.

6. Product Availability & Order Fulfillment

Product availability shown on our website is provided as a reference and does not represent an absolute guarantee of stock availability.

While we aim to process orders efficiently, international delivery and fulfillment may require additional time depending on:

• Inventory availability
• Carrier schedules
• Supply chain conditions
• Unexpected operational delays

Standard international shipping may take up to approximately 30 days after payment confirmation in certain circumstances.

If an item becomes unavailable after purchase, Mzerinovelle will:

• Notify the customer
• Cancel the unavailable item if necessary
• Adjust the final payment amount accordingly

7. International Orders & Customer Responsibilities

Customers purchasing products internationally acknowledge that:

• Local product regulations may vary by region.
• Certain local services or protections may not be available.
• Product information or instructions may be provided in English.
• Product labeling requirements may differ depending on local regulations.

Customers are responsible for confirming that purchased products can legally enter and be used within their country or region.

8. Customs Duties & Import Charges

Depending on the destination country, additional charges may apply during international delivery.

Customers are responsible for any fees imposed by local authorities, including:

• Import duties
• Customs clearance charges
• Local taxes
• Value-added taxes (VAT)

These charges are separate from the product price and shipping fees paid during checkout unless otherwise stated.

9. Governing Law & Company Information

These Terms of Service and any transactions completed through the Mzerinovelle website shall be governed and interpreted according to the applicable laws of the Hong Kong Special Administrative Region.

The website is operated by:

Business Name:
Mzerinovelle

Registered Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Customer Support Information

For questions regarding these Terms, orders, or account-related matters, please contact our support team:

Brand Store:
Mzerinovelle

Customer Support Email:
support@Mzerinovelle.com

Phone:
+1 (978) 830-9311

Business Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Return Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Thank you for choosing Mzerinovelle. We appreciate your trust and remain committed to providing reliable pet products, transparent service, and a secure online shopping experience.