Shipping Policy
Effective Date: June 2026
Thank you for shopping with Mzerinovelle.
We understand how important it is to receive your pet products safely and on time. This Shipping Policy explains our order handling procedures, estimated delivery schedules, tracking process, and related shipping terms to provide a clear and transparent shopping experience.
Please review the information below before completing your purchase.
1. Order Processing Time
After your payment has been successfully confirmed, our fulfillment team will begin preparing your order.
The preparation process includes:
- Product inspection
- Order verification
- Packaging
- Shipment arrangement
Orders are generally processed within:
3 business days
Orders placed during weekends or public holidays will begin processing on the next available business day.
2. Shipping Methods & Delivery Estimates
After your order has been dispatched, international delivery typically requires:
10–20 business days
Delivery times may vary depending on destination country, customs procedures, carrier performance, and other external conditions.
Our standard international shipping fee is:
$5.99 USD
The final shipping cost will always be displayed during checkout before payment confirmation.
3. Possible Shipping Delays
While Mzerinovelle works to provide efficient delivery services, certain circumstances outside our direct control may affect estimated delivery times.
Possible causes of delay include:
- Customs inspections
- Import processing procedures
- Carrier delays
- Weather-related disruptions
- Local postal service limitations
We appreciate your understanding if unexpected delays occur during transportation.
4. Order Tracking Information
All shipped orders include tracking information.
Once your package leaves our fulfillment facility, a shipping confirmation email containing your tracking number will be sent to the email address provided during checkout.
You may use your tracking number to monitor your shipment through international tracking services, including:
Tracking Website:
www.17track.net
Please note that tracking updates may require several days to appear after shipment due to carrier system synchronization.
5. Multiple Package Shipments
For orders containing multiple products, items may occasionally be shipped separately.
This may occur when products are fulfilled from different warehouses or distribution locations to improve delivery efficiency.
If your order is divided into multiple shipments, each package will have:
- A separate shipping confirmation email
- An individual tracking number
6. Order Changes & Address Updates
Requests to modify an order are highly time-sensitive.
If you need to update:
- Shipping address
- Phone number
- Product selection
- Product variation information
Please contact our support team as soon as possible, preferably within:
12 hours after placing your order
Send your request to:
Please include:
- Order Number
- Email address used during checkout
- Detailed explanation of the requested change
Because orders may enter fulfillment quickly, we cannot guarantee that changes can be completed after processing has started. However, our team will make reasonable efforts to assist whenever possible.
7. Unclaimed Packages & Incorrect Delivery Information
If a package cannot be delivered because the recipient is unavailable, the local carrier may leave a notification and hold the package at a nearby collection facility.
Customers should contact their local delivery provider to arrange collection.
Mzerinovelle is not responsible for packages that are:
- Returned due to failure to collect
- Abandoned by the recipient
- Undeliverable because incorrect shipping information was provided
8. Delayed Tracking Requests
Before contacting our support team regarding delayed tracking updates, please review the following:
Step 1: Check Recent Tracking Activity
If your tracking information has been updated within the last 7 days, your package is most likely continuing through the normal delivery process.
Step 2: Contact Support After Extended Inactivity
If there have been no tracking updates for more than:
7 consecutive days
please contact:
Include:
- Order Number
- Tracking number
- Contact information
Our team will investigate the shipment status with the relevant carrier.
9. Lost Packages & Delivery Issues
We understand that missing shipments can be frustrating. If a package appears to be lost, our team will work with the shipping provider to investigate.
Packages Lost During Transit
If the carrier confirms that a shipment has been permanently lost before delivery, Mzerinovelle may provide:
- A replacement shipment at no additional cost
or another appropriate resolution depending on the circumstances.
Packages Marked as Delivered
Once tracking information confirms successful delivery to the provided address, responsibility for the shipment is considered completed.
Mzerinovelle is not responsible for packages reported missing after confirmed delivery.
Customers are encouraged to check with:
- Local postal providers
- Neighbors
- Building management
- Delivery locations around the property
10. International Shipping & Fulfillment
Delivery Locations
Mzerinovelle provides international shipping services to customers worldwide.
If local regulations prevent delivery to a specific region, our support team will contact the customer and provide an appropriate solution, including a possible refund where applicable.
Fulfillment Locations
Orders may be processed through different fulfillment facilities depending on inventory availability and destination requirements.
To maintain product availability and efficient delivery, some products may be shipped directly from verified international suppliers and fulfillment partners.
11. Shipping Terms & Responsibilities
By placing an order through the Mzerinovelle website, customers acknowledge and agree to the following terms:
Estimated Delivery Times
All delivery timeframes provided are estimates only and should not be considered guaranteed delivery dates.
Customs Duties & Import Fees
Customers are responsible for any customs duties, import taxes, or local government fees that may apply to their order.
These charges are separate from the product price and shipping fee paid during checkout.
Customer Information Accuracy
Customers are responsible for providing complete and accurate shipping details.
Mzerinovelle is not responsible for delivery failures caused by incorrect or incomplete information submitted by customers.
Customer Support
For questions regarding shipping, tracking information, or order assistance, please contact our support team:
Brand:
Mzerinovelle
Customer Support Email:
support@Mzerinovelle.com
Phone:
+1 (978) 830-9311
Business Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong
Return Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong
Thank you for choosing Mzerinovelle. We appreciate your trust and are committed to providing reliable pet products together with a clear and dependable shopping experience.