Effective Date: June 2026

At Mzerinovelle, protecting the privacy and security of our customers is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, browse our pet product collections, or complete purchases through our online store.

This policy applies to information collected through our website, including customer interactions related to our pet grooming products, leashes and harnesses, pet toys, and other available pet supplies.

1. Information We Collect

To provide a smooth shopping experience and operate our services effectively, Mzerinovelle may collect different types of information, including:

Customer Provided Information

When you place an order, create an account, or contact our support team, we may collect information such as:

• Full name
• Shipping address
• Email address
• Telephone number
• Order details and customer service communications

Payment Information

Payments are securely processed through trusted third-party payment providers.

Mzerinovelle does not store complete credit card numbers, payment passwords, or security verification codes on our internal systems.

Automatically Collected Information

When visitors browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Website interaction data
• Browsing activity

This information helps us understand website performance and improve customer experience.

2. How We Use Your Information

The information collected by Mzerinovelle is used only for legitimate business purposes, including:

Order Processing & Delivery

To:

• Confirm and process purchases
• Arrange product fulfillment
• Provide shipping updates
• Complete delivery services

Website Improvement

We analyze customer interactions to improve:

• Website functionality
• Product selections
• User experience

Customer Communication

We use customer information to:

• Send order confirmations
• Provide important service notifications
• Respond to customer inquiries
• Share promotional updates when customers have provided consent

Security Protection

Information may be used to:

• Detect suspicious activity
• Prevent fraudulent transactions
• Maintain a secure shopping environment

3. Data Protection & Security

Mzerinovelle applies reasonable security measures to protect customer information.

Encryption Technology

Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption technology.

Limited Internal Access

Customer information is only accessible by authorized personnel who require access for operational purposes and are expected to maintain confidentiality.

Payment Security

We work with payment providers that follow recognized payment security standards, including PCI-DSS compliance requirements.

4. Third-Party Services & Advertising Partners

Mzerinovelle does not sell customer personal information for financial profit.

However, we may share limited information with trusted third-party service providers when necessary to support website operations, analytics, advertising, and customer services.

These partners may include:

Advertising & Analytics Services

AppLovin
Used for advertising delivery, campaign measurement, and conversion analysis.
https://legal.applovin.com/privacy

Meta Platforms
Used for social media integration and audience analytics.
https://www.facebook.com/privacy/policy

Google Services
Used for website analytics, performance measurement, and search-related services.
https://policies.google.com/privacy

These providers maintain their own privacy policies governing how they process information.

5. Cookie Policy

Our website uses cookies and similar technologies to improve browsing functionality and provide a better shopping experience.

Cookies may be used to:

• Remember items added to your shopping cart
• Analyze website traffic and visitor behavior
• Improve website performance
• Support personalized advertising experiences

You may manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features.

6. Children's Privacy Protection

Mzerinovelle is intended for general consumers and does not knowingly collect personal information from children under the age of 13.

If we discover that information from a child under 13 has been unintentionally collected, we will take appropriate steps to remove such information from our records.

7. California Privacy Rights (CalOPPA)

In accordance with the California Online Privacy Protection Act, customers have the following rights:

• Visitors may browse our website anonymously before providing personal information.
• A link to this Privacy Policy is available through our website footer.
• We respect browser-based Do Not Track (DNT) preferences where applicable.

8. GDPR Privacy Rights

For customers located in the European Economic Area (EEA), Mzerinovelle respects applicable rights under the General Data Protection Regulation (GDPR).

You may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal data where applicable

Requests should be submitted to:

support@Mzerinovelle.com

9. California Consumer Privacy Act (CCPA / CPRA)

California residents may have specific privacy rights, including:

Right to Know

You may request information regarding the categories of personal data collected, used, or disclosed by our business.

Right to Opt Out

Mzerinovelle does not sell personal information in exchange for payment.

However, certain advertising activities involving third-party platforms may be considered "sharing" under California privacy regulations. Customers may request to opt out of such data sharing where applicable.

10. Data Security Incident Response

Although we maintain security measures designed to protect customer information, no online platform can guarantee complete security.

If a significant data security incident occurs, Mzerinovelle will:

• Investigate the issue promptly
• Take appropriate corrective measures
• Notify affected customers when legally required

11. Email Marketing Practices

We respect your email preferences and follow responsible communication practices.

Our marketing emails:

• Use accurate and identifiable subject lines
• Include a clear unsubscribe option
• Respect opt-out requests promptly

Customers may unsubscribe from promotional communications at any time.

12. Contact Information

If you have questions regarding this Privacy Policy or how we handle personal information, please contact us:

Operating Brand:
Mzerinovelle

Customer Support Email:
support@Mzerinovelle.com

Phone:
+1 (978) 830-9311

Business Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Return Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Thank you for trusting Mzerinovelle. We are committed to protecting your privacy while providing a secure, reliable, and convenient shopping experience for pet owners worldwide.