Effective Date: June 2026

Welcome to Mzerinovelle.

These Terms of Service establish the conditions and guidelines that apply when accessing, browsing, or purchasing products through our official online store.

The website, related digital services, and all associated operations are managed by Hong Kong Chengtong International Trading Co., Limited.

By visiting our website, creating an account, placing an order, or using any available service, you confirm that you have reviewed and accepted these terms. If you do not agree with any section of these conditions, please discontinue using our website immediately.

These Terms should be read together with our Privacy Policy, Refund Policy, and other applicable store policies.

1. Accuracy of Customer Information

When providing information through our website, customers agree that all submitted details are:

• Accurate
• Complete
• Current
• Legally valid

This includes personal information, payment details, contact information, and shipping information.

Customers are responsible for updating their information whenever changes occur to ensure successful order processing and communication.

2. Privacy & Personal Data Handling

Protecting customer information is an important responsibility of Mzerinovelle.

Our collection, storage, processing, and usage of personal information are explained in detail within our Privacy Policy.

By browsing our website, submitting information, contacting customer service, or completing purchases, you acknowledge and consent to our approved data handling practices.

3. Intellectual Property & Website Usage Rules

All content displayed on the Mzerinovelle platform, including but not limited to:

• Product images
• Brand materials
• Website designs
• Text descriptions
• Graphics
• Website code
• Digital assets

is owned by Hong Kong Chengtong International Trading Co., Limited and protected under applicable copyright, trademark, and intellectual property laws.

Customers receive limited permission to access and use our website solely for personal shopping purposes.

Without prior written authorization, users must not:

• Copy or reproduce website materials for commercial purposes
• Republish or distribute our content
• Duplicate or imitate website layouts or designs
• Upload harmful software, viruses, or malicious code
• Use automated tools to collect website data
• Conduct activities that negatively affect website performance

Mzerinovelle reserves the right to restrict access, suspend accounts, or block users who violate these requirements.

4. Customer Reviews & Submitted Content

Customers may choose to submit reviews, feedback, images, or other materials through our website.

By submitting content, you confirm that:

• You own the submitted material or have permission to use it.
• The content does not violate laws or third-party rights.
• The information provided is truthful and not misleading.

Users must not submit content that is:

• Fraudulent
• Offensive
• Defamatory
• Illegal
• Infringing on intellectual property rights

By submitting content to Mzerinovelle, you grant us a worldwide, non-exclusive, royalty-free right to use, modify, display, distribute, and publish such materials for business and marketing purposes.

5. External Website Links

Our website may occasionally include links to third-party websites or services.

These external websites are operated independently from Mzerinovelle.

We are not responsible for:

• Third-party website content
• Privacy practices
• Services provided by external platforms
• Advertising materials displayed by third parties

Accessing external links is done at the customer's own discretion and risk.

6. Website & Product Disclaimer

To the maximum extent permitted by applicable law, Mzerinovelle provides its website and products on an "as available" and "as provided" basis.

We do not guarantee that:

• The website will always operate without interruption.
• The platform will always be free from technical issues.
• All information will remain completely error-free.

Where permitted by law, Mzerinovelle excludes all implied warranties, including warranties related to merchantability or suitability for specific purposes.

7. Limitation of Liability

By using our website, customers acknowledge that they assume responsibility for their use of our services.

To the fullest extent permitted by law, Hong Kong Chengtong International Trading Co., Limited, including its representatives, employees, and service providers, shall not be responsible for indirect, incidental, special, or consequential damages resulting from:

• Website interruptions
• Product usage
• Data transmission issues
• Third-party service failures
• Unauthorized access incidents

Any legal claim related to website usage must be submitted within one (1) year from the event giving rise to such claim.

8. Customer Indemnification

Customers agree to protect and hold harmless Hong Kong Chengtong International Trading Co., Limited from claims, losses, damages, expenses, or legal costs resulting from:

• Violation of these Terms
• Fraudulent activity
• Misuse of our website
• Violation of third-party rights

9. Electronic Communications

By using our website or contacting our customer support team, customers agree to receive electronic communications from Mzerinovelle.

Electronic communications, including:

• Emails
• Digital notices
• Policy updates
• Order information

shall be considered valid forms of communication and satisfy applicable written notice requirements.

10. Copyright Complaint Procedure

Mzerinovelle respects intellectual property rights.

If you believe that your copyrighted work has been used improperly on our website, please contact our support team with:

• Your signature (physical or electronic)
• Identification of the copyrighted material involved
• The specific webpage location where the material appears
• Your contact details
• A statement confirming that the use is unauthorized

11. Force Majeure Events

Mzerinovelle shall not be considered responsible for delays or failures caused by circumstances beyond reasonable control.

Such events may include:

• Natural disasters
• Public health emergencies
• Labor disputes
• Extreme weather conditions
• Transportation interruptions
• Supply chain disruptions

12. Transfer of Risk

Once purchased products have been delivered to the designated shipping carrier, responsibility for transportation-related risks transfers according to applicable shipping arrangements.

Customers acknowledge that delivery circumstances may involve third-party logistics providers.

13. Governing Law & Legal Jurisdiction

These Terms of Service and all transactions completed through the Mzerinovelle website shall be governed by and interpreted according to the laws of the Hong Kong Special Administrative Region.

Any disputes related to website usage or purchases shall be handled through the appropriate courts located in Hong Kong.

14. Severability

If any section of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective.

Customers may not transfer their rights or obligations under these Terms without written approval from Mzerinovelle.

Mzerinovelle reserves the right to transfer or assign these Terms when necessary for business operations.

15. Entire Agreement

These Terms represent the complete agreement between customers and Mzerinovelle regarding website usage and replace any previous verbal or written agreements related to the same subject matter.

16. Contact Information

For questions regarding these Terms, website usage, or order-related concerns, please contact our support team:

Brand Name:
Mzerinovelle

Corporate Entity:
Hong Kong Chengtong International Trading Co., Limited

Registered Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Support Email:
support@Mzerinovelle.com

Customer Service Phone:
+1 (978) 830-9311

Return Address:
Rm 18, 27/F, Ho King Comm Ctr
2-16 Fayuen St
Mong Kok, Hong Kong

Thank you for choosing Mzerinovelle. We are committed to providing a secure, transparent, and reliable online shopping experience for pet owners worldwide.